Feedback Hub.

A place for feedback, concerns & kudos.

Feedback Form.

We encourage you to share your compliments, complaints, and feedback with Forsight. Please utilise the form below to get in touch with us. Rest assured, all feedback is handled with the highest level of confidentiality and attention.

Making a complaint.

Forsight welcomes and encourages feedback from people about the services we provide. We respect the right of our clients and support networks to make complaints and be informed and involved in decision-making on matters affecting them.

You can submit a complaint in person, by telephone, feedback form or email

Call our Support Office on (02) 8892 1000

You will receive a written acknowledgement of your complaint which will include the expected timeframe of your complaint to be resolved

If appropriate, we will conduct an investigation into the circumstances surrounding your complaint

If you are unhappy with the way we have dealt with your complaint, you can contact the National Disability Insurance Scheme (NDIS) Quality & Safeguards Commission (Commission). Complaints made to the Commission are independent and free of charge. Complaints can also be made confidentially.

We will use your complaint to review our systems, policies and procedures to improve our services.

Complaint handling.

We will discuss with you (and/or your family/ carer/ advocate) all of the details of your complaint, including the outcomes you would like to see;

Our commitment to you.

Treat all complainants with dignity and respect

Keep you informed of developments regarding your complaint

Attempt to resolve the issue to the best outcome for all parties within 14 days

Maintain records regarding your complaint

Provide support to access translation, advocacy or other Support services Where appropriate

Report any breaches of legislation to the relevant authority

Some complaints can be resolved at the time the complaint is made however we are aware that some may require an investigation which can take time. We will endeavour to resolve complaints as soon as we can and keep you informed of the process.

The NDIS Quality & Safeguards Commission is an independent government body that works to improve the quality and safety of NDIS services and supports.

The Commission provides advice on services that are currently operating. They do not provide advice on the NDIA, access and participant plans. Complaints regarding this need to be directed to the Commonwealth Ombudsman. The Commonwealth Ombudsman can be contacted on 1800 800 110 or www.ombudsman.gov.au 

If you are not happy with either the service, support or complaint resolution you were seeking, please contact the NDIS Commission on 1800 035 544 or find links at www.ndis.gov.au. We will assist you with any documentation or representation required during this process.

If you have any concerns or questions, please email us at feedback@forsight.org.au or contact the Support Office on 02 8892 1000 to speak to a member of our team. Your feedback will be addressed within 48 hours as part of our complaint management policy.

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